Policies

Be Present.

Be Responsible.

Be kind.

Cancellation/ Rescheduling

within 24 hours of session, or "no show"

Relaxology Cancellation Policy

At Relaxology, your appointment time is reserved exclusively for you. When a session is scheduled, that time is removed from availability and held specifically for your care.

24-Hour Notice Requirement

Cancellations or reschedules made within 24 hours of the appointment time will automatically result in a $50 fee.

This charge is processed by our booking system and cannot be avoided, overridden, refunded, or adjusted for any reason. There are no exceptions.

Why This Policy Exists

We understand that life happens. People get sick. Children need care. Emergencies arise.

However:

Our therapists rely on scheduled sessions for their income.
When an appointment is cancelled late, that time cannot typically be refilled.
The $50 fee goes directly toward compensating the therapist for the commission they were unable to earn because that time was held.
As a small business with families and financial obligations of our own, we cannot absorb these losses without impacting our team and our ability to operate responsibly.

We hold ourselves to this same standard.

If Relaxology cancels or reschedules your appointment within 24 hours, we offer you the same $50 courtesy credit.

Fairness goes both ways.

Policy Enforcement

This policy is firm.

We do not participate in discussions, negotiations, or exceptions regarding the cancellation fee. Consistency ensures fairness to every client and every staff member.

If you do not agree with this policy, we completely understand — but please cancel your appointment immediately so you are not subject to the 24-hour window.

We appreciate your understanding and your respect for our time, our team, and the sustainability of our small business.

Liability

Financial, legal, moral & all other forms

Assumption of Risk, Release of Liability & Indemnification Agreement

By scheduling and/or receiving services at Relaxology Massage & Wellness (“Relaxology”), you acknowledge and agree to the following legally binding terms:

Voluntary Participation

All services provided by Relaxology are voluntary wellness services. By booking and receiving services, you affirm that:

You are voluntarily participating in massage therapy and related wellness treatments.
You understand that massage therapy and wellness services are not medical treatment.
Relaxology, its owner, therapists, employees, subcontractors, affiliates, associates, landlords, and related parties are not medical doctors and do not diagnose medical conditions.

You accept full responsibility for consulting with a qualified medical provider regarding any medical condition, contraindication, or concern prior to receiving services.

Assumption of Risk

You acknowledge that massage therapy and related services involve inherent risks, which may include but are not limited to:

Muscle soreness
Bruising
Inflammation
Allergic reactions
Aggravation of pre-existing conditions
Undisclosed medical complications
Dizziness or lightheadedness
Skin irritation
Emotional release responses

You understand that individual bodily reactions cannot be predicted or guaranteed.

By receiving services, you knowingly and freely assume all risks associated with participation.

Release of Liability

To the fullest extent permitted by law, you hereby release, waive, discharge, and hold harmless:

Relaxology Massage & Wellness
The business owner
All therapists and staff members
Subcontractors, affiliates, associates, and related parties
Property owners and management

from any and all claims, liabilities, damages, demands, causes of action, costs, or expenses arising out of or related to:

Any reaction to services performed
Any injury or illness allegedly resulting from treatment
Any aggravation of existing medical conditions
Any incident occurring on the premises
Accidents, slips, falls, or unforeseen events

This release applies whether the claim is based on alleged negligence or otherwise.

No Guarantee of Outcome

Relaxology makes no guarantees, warranties, or representations, expressed or implied, regarding the effectiveness or outcome of any service.

You acknowledge that:

Results vary by individual
No specific medical or therapeutic outcome is promised
You are responsible for monitoring your own physical condition during and after services

Responsibility for Personal Conduct & Actions

Relaxology is not responsible for:

The actions or conduct of clients on the premises
Personal belongings
Incidents arising from client behavior
Failure to disclose medical history or contraindications

You agree to assume full legal and financial responsibility for your own actions while on the premises.

Indemnification

You agree to indemnify and hold harmless Relaxology and its related parties from any claims, damages, losses, liabilities, legal fees, or expenses arising from:

Your participation in services
Your failure to disclose medical information
Your conduct on the premises
Claims brought by third parties on your behalf

Agreement & Acknowledgment

By booking and/or receiving services, you confirm that:

You have read and understand this agreement
You voluntarily agree to its terms
You understand that this is a release of liability
You agree that Relaxology shall not be held legally, financially, or otherwise responsible for outcomes resulting from services rendered

This agreement shall be governed by the laws of the State of New Hampshire. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

Service Refusal

Medical & Conduct

Relaxology Conduct, Safety & Refusal of Service Policy

By scheduling an appointment with Relaxology Massage & Wellness, you acknowledge and agree to the following terms:

Right to Refuse or Terminate Service

Relaxology reserves the absolute right to refuse or immediately terminate a session at any time if a therapist determines that continuing the session is unsafe, inappropriate, unethical, or outside the scope of professional practice.

This includes, but is not limited to:

Medical contraindications or undisclosed health concerns
Signs of contagious illness or infection
Hostile, disruptive, or aggressive behavior
Sexual comments, undertones, advances, jokes, gestures, or actions
Any conduct deemed unprofessional or inappropriate

If a session is terminated for any of the above reasons:

The full session amount remains due
No refund will be issued
The client forfeits eligibility for refunds or credits
The professional relationship may be immediately and permanently terminated

Medical Safety & Contraindications

Our therapists are licensed professionals responsible for operating within ethical and legal standards.

If a therapist determines they cannot safely or effectively perform a session due to:

Medical history
Contraindications
Undisclosed conditions
Acute illness or infection

Service may be refused immediately and without discussion.

We do not provide massage services to clients presenting with contagious illness, infection, fever, or other contraindications.

If a client arrives ill and is turned away, the 24-hour cancellation policy applies and the applicable fee will be charged. By booking, you accept responsibility for this possible outcome.

We are not responsible for performing a service that may worsen your condition, nor will we expose our staff or other clients to illness.

Conduct & Professional Standards

Clients are expected to behave with professionalism, courtesy, and respect at all times toward:

Therapists
Staff
Subcontractors
Affiliates
Other clients

The following behaviors are strictly prohibited:

Profanity directed at staff
Name-calling, threats, or intimidation
Loud arguments or disruptive conduct
Harassment, slander, or hostile remarks
Sexual innuendos, comments, jokes, gestures, or advances of any kind

Any behavior that creates discomfort, tension, intimidation, or an unsafe environment will result in immediate termination of the session.

Immediate Termination Due to Safety Concerns

If at any point a therapist feels unsafe — physically, emotionally, or professionally — the session will end immediately.

The client remains responsible for full payment.

Relaxology reserves the right to:

Permanently refuse future service
Void any remaining appointments
Deny future booking privileges
Pursue legal action when appropriate

Severance of Business Relationship

Relaxology maintains the right to refuse service to anyone whose presence creates discomfort, tension, hostility, or risk to the safety of our staff or clients.

Termination of the business relationship may occur immediately and without further explanation.

No refunds, credits, or financial compensation will be provided in such cases.

Agreement & Legal Acknowledgment

By scheduling an appointment, you:

Acknowledge that Relaxology prioritizes staff and client safety above all
Agree to abide by all professional conduct standards
Accept full financial responsibility if a session is terminated due to your conduct or undisclosed medical conditions
Authorize enforcement of this policy without negotiation

Relaxology reserves the right to update or modify this policy at any time. The policy in effect at the time of booking governs the appointment.